Troubleshooting

Keyboard and Sharing Issues

• "Content Not Supported" Error
• Unable to Save Content to My Device
• Unable to Send Text and Image Together
• Android: Keyboard Is Not Working
• Unable to Find My Boards Keyboard
• iPhone: Keyboard Is Not Working

Account Access and Sign-Up Errors

• "Email Already in Use" Sign-Up Error
• Trouble Logging In or Resetting Your Password

Board Access and Content Sync

• Missing Content or Content Updates
• Cannot Copy Content from a Shared Board
• Spinning or Slow Connection
• Recovering Deleted Content or Boards
• Content Won't Upload, Save, or Load

Subscription and App Updates

• Not Seeing All New Features
• Paid Plan Showing Free Access
• Error Starting Free Trial or Upgrade

General Support

• Report a Technical Issue