Content Won't Upload, Save, or Load

Having trouble adding content to a Board or seeing it appear? Don't worry! Your Board content is saved in the cloud and is safe. Here are the most common causes and how to fix them.

Which of these best describes what's happening?

1. My content won't upload
2. My content won't save or add to my Board
3. My content isn't loading
4. I can't save a screenshot to my Board

1. My Content Won't Upload
Check your connection. A weak or intermittent connection is a common cause of a failed upload. Confirm the file type you're using is supported. If the problem continues, try again in a few minutes or restart the app.

1. Check your connection. Switch between WiFi and mobile data, then try the upload again.
2. Confirm the file type is supported. See Adding Content for the types of content you can add.
3. Wait for the upload to finish. Images, PDFs, and videos need to finish uploading before they appear on your Board. Keep the app open until the upload completes.
4. Try again or restart the app. If the upload still fails, wait a few minutes, then close and reopen Boards.

Uploading a long video? Large video files are more likely to fail. For long-format videos, use a YouTube or Vimeo link instead (see Adding Content).

2. My Content Won't Save or Add to My Board

1. Tap Done. Text, Links, PDFs, and YouTube/Vimeo content are saved when you tap Done. If you leave the screen before tapping it, your content may not be added.
2. Check your connection. Content is saved to the cloud, so you need to be online for it to save.
3. Check your Board access. If you're adding to a shared Board, you may not have permission to add content. Contact the Board owner to confirm your access.
4. Restart the app and try adding the content again.

3. My Content Isn't Loading

1. Check your connection. Images, videos, and PDFs need a stable connection to load.
2. Give it a moment. On a weaker connection, content may take a little longer to appear.
3. Close and reopen the app. This refreshes your Boards and often clears loading issues.
4. Update the app. Make sure you're on the latest version of Boards.

Is content missing entirely, or not showing updates? See Missing Content or Content Updates. Content may be missing if a Board was deleted or you were removed from a shared Board.

Still Having Trouble?
If you've tried the steps above and your content still won't upload, save, or load, contact our support team. Let us know what type of content you were adding, which device you're using, and any error message you saw.