If you are experiencing slow loading, errors during sign-up, or problems completing an upgrade, connectivity issues may be the cause. Some actions on Boards are sensitive to Wi-Fi connections and may require a simple network switch. If you can't sign in at all, see Trouble Logging In or Resetting Your Password.
Try a Network Switch First
Turn off WiFi and switch to mobile data, retry the action, then turn WiFi back on — this is especially worth trying during payment authorization or initial sync after signing in.
- Turn off Wi-Fi and switch to your mobile data network.
- Retry the action that was causing the error (for example, signing up, activating a Board, or upgrading your plan).
- Turn Wi-Fi back on once the action is finished.
Upgraded but still seeing the Free Plan? If your payment went through but your account hasn't updated, see Paid Plan Showing Free Access.
Platform-Specific Troubleshooting
iPhone
- Switch networks: Open Control Center and tap the Wi-Fi icon to turn it off, then retry the action.
- Check mobile data access: Go to Settings > Cellular (or Mobile Data) and make sure Boards is switched on. If it's off, Boards can't connect without Wi-Fi.
- Turn off Low Data Mode: Low Data Mode can slow down uploads and syncing. Check it in your Wi-Fi or Cellular settings.
- Close and reopen Boards: Swipe up from the bottom of your screen, swipe Boards away, then open it again.
Android
- Switch networks: Swipe down from the top of your screen and tap the Wi-Fi icon to turn it off, then retry the action.
- Check mobile data access: Go to Settings > Apps > Boards > Mobile data and make sure mobile data and background data are allowed.
- Turn off Data Saver: Data Saver can limit how Boards connects. Check it in your network or data usage settings.
- Close and reopen Boards: Open your recent apps, swipe Boards away, then open it again.
Menu names may vary slightly depending on your Android device.
Desktop
- Refresh the page.
- Try a different network, such as a mobile hotspot.
- Pause your VPN if you use one, then try again.
- Try a different browser to rule out a browser-specific issue.
Content Not Syncing Between Devices?
Sync between your devices is designed to happen quickly while you're signed in to the same account, but a short delay is possible, especially over a weaker connection.
If your content isn't showing up on another device:
- Confirm you're signed in with the same email on both devices (check the Account tab).
- Check your connection on both devices.
- Give it a moment, then close and reopen the app.
Content won't upload or isn't loading at all? See Troubleshooting: Content Won't Upload, Save, or Load.
Still Having Trouble?
If you've tried the steps above and the issue continues, contact our support team. Let us know what you were trying to do, which device you're using, and any error message you saw.