Trouble Logging In or Resetting Your Password

Having trouble getting into your Boards account? Don't worry! Your content is saved in the cloud and is safe. Let's find the right fix.

Which of these best describes what's happening?

1. I never got a password reset email
2. My reset link is expired or broken
3. I don't know which email I signed up with
4. It works on one device but not another
5. I'm having trouble with Apple/Google sign-in

1. I Never Got a Password Reset Email

1. Check your Spam/Junk folder first. Automated emails are sometimes filtered there by mistake.
2. Confirm the email matches your account. Double-check that you entered the exact email address associated with your Boards account when requesting the reset.
3. Check for email blockers. If the email isn't in your spam folder, an email blocker may be active. Contact your email provider (like Gmail, Outlook, or Yahoo) and make sure emails from Boards aren't blocked or marked as spam.

If you've tried all the steps above and still haven't received the email after a few minutes, contact our support team.

2. My Reset Link Is Expired or Broken

1. Request a new reset link from the login screen.
2. Use the most recent email. If you requested more than one reset, only the newest link will work.
3. Open the link in your browser. If tapping it inside your email app doesn't work, copy and paste the full link into your browser.

If a new link still doesn't work, contact our support team.

3. I Don't Know Which Email I Signed Up With

1. Search your inbox for emails from Boards, such as welcome emails, Board invites, or purchase receipts. If you have more than one email address, check each one.
2. Try each likely email on the login screen.
3. Check your sign-in method. If you originally signed in with Apple or Google, your account may be linked to that account's email rather than one you typed in.

Still not sure? Contact our support team and we'll help you find your account.

4. It Works on One Device But Not Another
Common causes include a typo in the email or password on the device that's failing, a different sign-in method being used on each device, or a connectivity issue on that device specifically.

1. Re-enter your email and password carefully on the device that's failing.
2. Use the same sign-in method on both devices. If you signed in with Apple or Google on one device, use that same option on the other.
3. Check your connection on the failing device, then try again.

If you’re having trouble signing in to Boards with Google or Apple, try these steps:

1. Make sure you’re using the same Google account or Apple ID you originally used with Boards.
2. Update the Boards app to the latest version.
3. Close and reopen the app, then try signing in again.
4. Check your internet connection and try switching between Wi-Fi and mobile data.

Already have a Boards account?

If your Google or Apple account uses the same email address as your existing Boards account, Boards will automatically connect the sign-in methods so you can access the same account.

If Boards tells you that your account was created with Google or Apple, select Continue with Google or Continue with Apple instead of signing in with an email and password.

Are your Boards, content, or subscription missing?

You may be signed into a different account. Before creating another account or purchasing another subscription, please contact Boards Support so we can investigate.

When contacting us, please include:

• Your Boards account email, if known
• Whether you’re signing in with Google or Apple
• Your device
• A screenshot of any error message
• A short screen recording showing what happens when you try to sign in

We’ll help identify the issue and get you back into the correct account.