If you've made a payment for a subscription but are still experiencing access as a Free Plan user, we understand the frustration this can cause. We will resolve this promptly!
Before Contacting Support
Before contacting Support:
- Log out and log back in, or restart the app.
- Confirm you completed the purchase (check for a receipt/confirmation email from Apple, Google, or Paddle).
- Confirm you're signed in with the same email you used to subscribe (check the Account tab).
If it still shows Free after that, contact Support with your order ID or purchase confirmation so we can verify and unlock your access.
Not sure where you purchased? Search your email inbox for your purchase confirmation using one of these keywords:
- iPhone users (Apple App Store): "Apple" or "receipt from Apple"
- Android users (Google Play): "Google Play" or "Google Play order receipt"
- Desktop users (Paddle): "Paddle" or "Paddle.com"
Contacting Support
- Reach out to our support team.
-
Include your purchase order ID from the platform where you subscribed:
- Desktop Editor (Paddle)
- App Store (iPhone)
- Google Play (Android). Your Order ID starts with GPA.
Your purchase order ID is crucial for us to investigate and rectify the issue. Our support team will work diligently to ensure you gain access to all the premium features you've subscribed to. We apologize for any inconvenience!
Accessing Your Paid Plan Across Devices
Remember that your subscribed account is designed for flexibility!
- Seamless Experience: You have the flexibility to use your account across multiple devices (smartphone, tablet, or desktop computer).
- How to Access: To access your subscribed account on different devices, simply sign in using your credentials, and you'll gain instant access to all your paid content and features.