If you've made a payment for a subscription but are still experiencing access as a Free Plan user, we understand the frustration this can cause. We will resolve this promptly!
Troubleshooting: Re-Activating Your Subscription
To resolve this issue efficiently and ensure your subscription is activated correctly, we need your purchase information:
- Contact Support: Please reach out to our dedicated support team immediately.
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Provide Purchase ID: You must provide the purchase order ID from the respective platform where you subscribed:
- Desktop Editor (Paddle)
- App Store (for iOS)
- Play Store (for Android)
Your purchase order ID is crucial for us to investigate and rectify the issue. Our support team will work diligently to ensure you gain access to all the premium features you've subscribed to. We apologize for any inconvenience!
Accessing Your Paid Plan Across Devices
Remember that your subscribed account is designed for flexibility!
- Seamless Experience: You have the flexibility to use your account across multiple devices (smartphone, tablet, or desktop computer).
How to Access: To access your subscribed account on different devices, simply sign in using your credentials, and you'll gain instant access to all your paid content and features.