Are you receiving an error message like "Something went wrong. Please try again later" when trying to start a 7-Day Trial or upgrade your plan from the mobile app? Don't worry—this usually relates to your mobile store settings.
Since subscriptions processed through the mobile app are managed by the App Store (for iOS) or Play Store (for Android), start by checking your store account settings.
Initial Troubleshooting Steps
Before continuing, verify the following:
- In-App Purchases: Ensure that your store account settings (App Store/Play Store) allow in-app purchases.
- Payment Method: Verify that your selected payment method associated with your store account is current and valid.
- Update Details: Please ensure that all your store account and payment details are up to date before attempting the upgrade again.
Advanced Troubleshooting Steps
If the issue persists, try these steps to resolve potential glitches:
- Reinstall the App: Try uninstalling and reinstalling the Boards mobile app. This can often resolve minor software conflicts.
- Switch Network: If you're using Wi-Fi, switch to a mobile network, or vice versa. Network connectivity issues can sometimes interfere with the payment process.
- Clear Store Cache (Android): Consider clearing the cache of the Google Play Store app. This can help eliminate any stored data that might be causing the error.
Alternative Solution: Upgrade via Desktop
If you are experiencing continuous challenges upgrading from the mobile app, there is an alternative solution available:
- Upgrade through our Desktop editor.
Specific Error Scenarios
1. Unable to Upgrade Due to "You have already subscribed..."
If you receive a message like "You have already subscribed, and cannot redeem this offer," this means that the mobile store account (App Store / Play Store) is already tied to a subscription on a different Boards account. If you need more details about Promotions and Sales, please check out this article.
- Upgrades initiated from the mobile app are done on an individual basis. You cannot upgrade two different Boards accounts with the same App Store / Play Store account.
2. Issues with Google Account Access (Android Users)
If you're experiencing difficulties accessing your Google account during the payment process, ensure that:
- Your Google Play Store account settings are up to date.
- The payment methods associated with your Google account are valid.
- In-app purchases are activated on your Google Play Store account.
3. Store Account Email vs. Boards Account Email
My Store Account email is different from my Boards Account email. Is this an issue?
- No, it's not a problem! Our system is designed to recognize your subscription status regardless of the email associated with your store account. If you purchased your subscription through the App Store using email A, but you log in to your Boards account with email B, you will still have seamless access to all your subscribed features.