Manage your Subscription

Google Play, App Store, and Desktop (Paddle)

View Your Current Subscription
In the Boards app, go to Account and tap the arrow in the Subscription section to see your current plan and billing cycle (monthly or annual). You can also view your subscription on the Boards Desktop site.

To check your price and renewal date, go to the platform where you purchased your subscription. See Understanding Your Free Trial for step-by-step instructions.

Manage Your Payment Method
Your payment method is managed through the platform you originally subscribed on — App Store, Google Play, or Paddle.

Google Play (Android)
Payments are made using the card linked to your Google Account.

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Tap Payments & subscriptions, then Payment methods.
4. Add, remove, or update your payment method.

App Store (iPhone)
Payments are made using the card linked to your Apple ID.

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Payment & Shipping.
4. Add, remove, or update your payment method.

Paddle (Desktop)

If you purchased your Boards subscription on desktop through Paddle, you can update your payment method using either of the options below.

1. Find a previous Paddle receipt email for your Boards subscription.
2. Open the email and select the link to manage your subscription.
3. This will open the secure Paddle customer portal (Paddle.net).
4. Select the option to update your payment method.
5. Enter your new payment details and save the changes.

If you cannot access the Paddle portal or are unable to update your payment method, contact Boards Support for assistance.

Switch Your Billing Cycle
You can change your subscription billing cycle (for example, from monthly to annual). The steps depend on your platform:

Google Play (Android)

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Tap Payments & subscriptions, then Subscriptions.
4. Select Boards, then tap Change subscription (or Manage, depending on your device).

App Store (iPhone)

1. Open the Settings app.
2. Tap your name, then tap Subscriptions.
3. Tap Boards.
4. Tap See All Plans, then follow the instructions.

Paddle (Desktop)

1. Log in to your Boards account on desktop.
2. Click your profile name and select Subscriptions.
3. Select the option to change your plan or billing cycle.

Cancelling Your Subscription
To unsubscribe, turn off auto-renew, or stop being billed, cancel through the platform where you purchased your subscription (Google Play, App Store, or Paddle). Deleting the Boards app or your Boards account does not cancel your subscription. For step-by-step instructions, see Cancelling and Refunds.

Reactivating Your Subscription
If you cancelled and want to reactivate your subscription, the steps are the same as when you first subscribed on that platform.

Note: Each account is eligible for only one free trial, so reactivating will charge you right away rather than starting a new trial. See Understanding Your Free Trial for details.

Switching Between iPhone and Android
Your Boards account is linked to your email, so you can use the Boards app on both iPhone and Android devices. However, your subscription is managed and paid for on the platform where you first upgraded.

To move your subscription to a different platform:

1. Cancel your current subscription on the original platform (for example, the App Store). Your subscription stays active until the end of your current paid cycle.
2. Once that cycle ends, resubscribe through the store on your new device: Google Play for Android, or the App Store for iPhone.

Transferring or Merging Accounts

If you have more than one Boards account, or your paid subscription is connected to the wrong account, Boards Support may be able to help you consolidate your accounts or transfer your subscription.

What Does Transferring or Merging Accounts Mean?

You may need help transferring or merging accounts if:

• You accidentally created more than one Boards account.
• Your Boards or content are under one email address, but your subscription is associated with another account.
• You subscribed using a different email address than the one you normally use for Boards.
• You created a new account and need your subscription transferred to it.
• You used Sign in with Apple and created an account using an Apple private relay email address.
• You want to use one account as your primary Boards account going forward.

Depending on your situation, Boards Support may be able to consolidate your accounts or transfer your subscription to the account you want to keep using.

What to Send Boards Support

Contact Boards Support and provide:

1. The email address associated with your current account.
2. The email address associated with your other Boards account.
3. Which email address you want to use as your primary Boards account going forward.

If you are unsure which email address is associated with an account, open Boards and check the email shown under your Account settings.

Support may request additional information to locate or verify your accounts or subscription.

What Happens to My Subscription During the Move?

If your paid subscription is associated with the wrong Boards account, Support may be able to transfer it to the account you want to use.

Once the transfer is completed:

• Your subscription will be associated with your primary Boards account.
• You should use the primary account to access your paid Boards features going forward.
• You should not purchase another subscription while Support is reviewing the accounts unless instructed to do so.

The exact process can depend on how your subscription was purchased, such as through Apple, Google Play, or Paddle.

Support will confirm when the transfer or account consolidation has been completed and let you know if any additional action is required.

I Paid for Boards, but My Account Shows the Free Plan

If you have an active paid subscription but Boards shows that you are on the Free plan, you may be signed into a different account from the one associated with your subscription.

Before purchasing another subscription:

1. Check the email address shown in your Boards Account settings.
2. Check which email address or sign-in method you originally used to subscribe.
3. Contact Boards Support with the relevant account email addresses.

We can help determine whether your subscription is connected to another Boards account. Related article: Paid Plan Showing Free Access

Receipts and Purchase History
Receipts and purchase history are managed by the platform where you paid:

• Google Play: You'll receive an email receipt at your Google Account email, and you can view your history in your Google Account purchases.
• App Store: You'll receive an email receipt at your Apple ID email, and you can view your history in your Apple ID purchases.
• Paddle: You'll receive an email receipt from Paddle.

Can't find your receipt? Search your inbox for "receipt from Apple," "Google Play order receipt," or "Paddle."



Need Help?

Contact Boards Support if you need to transfer a subscription, consolidate multiple accounts, or are unsure which account your subscription is associated with.

Please include all email addresses that may be associated with your Boards accounts and tell us which one you would like to keep as your primary account.