Want to unsubscribe, turn off auto-renew, or stop being billed? Your Boards subscription must be cancelled directly through the platform where you purchased it. Cancelling stops future renewal charges, and your account stays active until the end of your current paid billing cycle.
When you start a 14-day free trial through the App Store, Google Play, or Paddle, it converts to a paid subscription and you're charged unless you cancel before the 14 days end — see Understanding Your Free Trial for the full details.
If you're on the In-App Trial, there's nothing to cancel. You won't be charged, and your account moves to the Free Plan when the 14 days end.
🚨 Deleting the Boards app or your Boards account does not cancel your subscription. Follow the steps below to make sure your subscription is properly cancelled.
Not Sure Where You Purchased Your Subscription?
Search your email inbox for your purchase confirmation using one of these keywords:
- iPhone users (Apple App Store): "Apple" or "receipt from Apple"
- Android users (Google Play): "Google Play" or "Google Play order receipt"
- Desktop users (Paddle): "Paddle" or "Paddle.com"
The confirmation email will show where your Boards subscription was purchased. Still not sure? Contact our team and we'll verify it for you.
Apple App Store (iPhone)
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Find and select Boards in the list.
- Tap Cancel Subscription.
- Confirm the cancellation.
Google Play Store (Android)
- Open the Google Play Store app on your phone.
- Tap your profile icon in the top-right corner.
- Tap Payments & subscriptions.
- Tap Subscriptions.
- Select Boards from the list.
- Tap Cancel subscription.
- Confirm the cancellation.
Paddle (Desktop)
Cancel through any of these:
- In Boards, go to Profile and tap the arrow in the Subscription section (managed by Paddle).
- Use the subscription management link in your Paddle receipt email.
- Visit paddle.net and look up your subscription using the email address you purchased with.
How Cancellation Works
When you cancel through your subscription platform (App Store, Google Play, or Paddle):
- Continued Access: You keep access to all premium features for the time you've already paid for, until the end of your current monthly or annual cycle.
- No Renewal: Cancelling stops your subscription from renewing on the next billing date. You won't be charged again.
- Plan Change: Once your current billing cycle ends, your account automatically moves to the Free Plan.
Tip: Cancel at least a day before your renewal date to make sure you're not charged for the next cycle. You can find your renewal date on your subscription platform (see Understanding Your Free Trial for where to look).
How to Request a Refund
Refunds are handled through the platform where you purchased your subscription. If you think there’s an error with your subscription or charge, you can also contact Boards Support for help identifying the purchase.
Apple App Store
- Go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase your Boards subscription.
- Select Request a refund.
- Choose the reason for your request.
- Select Boards.
- Submit your request.
Apple will review your request and notify you of their decision.
Google Play Store
- Go to your Google Play purchase history using the Google account used to purchase Boards.
- Find your Boards purchase.
- Select Report a problem or Request a refund, if available.
- Choose the reason that best describes your situation.
- Submit your request.
Google will review your request according to its refund policies. Your Google Play Order ID starts with GPA.
Paddle (Boards.com)
- Go to paddle.net.
- Select Look up my purchase.
- Enter the email address you used for your Boards purchase.
- Paddle will send you an email containing a secure link to access your purchase.
- Open the link and select the option to request a refund.
- Follow the instructions to submit your request.
If you don’t see an option to request a refund or need additional assistance, contact Boards Support and include your Paddle receipt or transaction information.
Not sure where you purchased? Check your email for the purchase receipt, or contact our team and we’ll help you identify the billing platform.
FAQs
Not sure where you purchased?
Check your email for the purchase receipt, or ask our team and we'll verify it for you.
Why Was I Charged?
A charge from Boards is usually related to one of the following:
- Your free trial ended: If you selected a paid subscription when starting your trial, the subscription may have automatically started when the trial ended.
- Your subscription renewed: Boards subscriptions automatically renew at the end of each billing period unless auto-renewal is cancelled before the renewal date.
- You purchased a paid plan: You may have selected a monthly or annual subscription through the Boards app, Apple App Store, Google Play, or our website.
If you don’t recognize the charge or still aren’t sure what it’s for, contact Boards Support and include the email address associated with your account and a screenshot or receipt for the charge. We’ll help you identify it.
I Was Charged Twice
A duplicate charge is usually caused by a renewal that coincided with manually re-subscribing, or two accounts under different emails both holding an active subscription. Check your email confirmations for two separate purchase receipts before contacting Support.
If your subscription was charged at a different price than you expected, there are a few possible reasons:
- A promotion or discount was not applied: If you subscribed through a promotional offer but were charged a different amount, send us your receipt or purchase confirmation so we can review the charge.
- Your subscription renewed at a different price: The price of your current subscription or renewal may differ from the price you originally paid, depending on your plan, billing platform, currency, taxes, or previous promotional pricing.
- Currency or taxes affected the total: The final amount may vary based on your country, local currency, applicable taxes, and the platform through which you subscribed.
If the amount doesn’t match what you expected, contact Boards Support with your account email and a copy of the receipt or transaction showing the charge. We’ll review it with you.
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