These frequently asked questions help you understand how your Boards account works across your devices and how to manage key personal details. We make it easy for you to access your system wherever you are!
Account and Device Access
Will I lose my content if I log out of the app on my device?
No, your content is saved in the cloud. Even if you switch to a new phone, once you log in with your credentials, all your content will be instantly available.
Why does it say my "email is already in use" when I try to log in?
This usually means you're on the Sign Up screen by mistake. Tap "Already have an account" to log in instead.
Can I use my account on different devices?
Absolutely! You have the flexibility to use your account across multiple devices (smartphone, tablet, desktop). Simply sign in using your credentials on the new device to gain instant access to all your content and features.
Can I use the same account in Boards for different businesses?
Yes, you can. You can use the same Boards account for different businesses. However, to keep your content system highly organized, we strongly recommend creating separate Personal Boards for each business.
Updating Your Email Address or Phone Number
Can I change the email address that I registered with?
Changing the email on your account isn't self-serve today. To request a change, contact Support with your current (old) email and the new email you'd like to use. Support will verify the request before making the change. Your subscription and content are not affected by an email change.
Looking to change which Google account your Form responses are sent to, instead of your Boards login email? See Updating the Account Attached to Your Forms on Pages.
Can I change the phone number on my account?
Changing the phone number on your account isn't self-serve today. Contact Support with your current and new phone number; Support will verify the request before making the change. Contact the support team
Why is there a phone number field in my profile? Do I need it to log in?
No. A phone number isn't used to sign in or verify your account, and Boards no longer has a phone verification step. If you'd like to change or remove the phone number on your profile, contact Support.
Billing and Charges
Why was I charged?
A charge from Boards is usually related to one of the following:
- Your free trial ended: If you selected a paid subscription when starting your trial, the subscription may have automatically started when the trial ended.
- Your subscription renewed: Boards subscriptions automatically renew at the end of each billing period unless auto-renewal is canceled before the renewal date.
- You purchased a paid plan: You may have selected a monthly or annual subscription through the Boards app, Apple App Store, Google Play, or our website.
If you don’t recognize the charge or still aren’t sure what it’s for, contact Boards Support and include the email address associated with your account and a screenshot or receipt for the charge. We’ll help you identify it.
I was charged twice. What happened?
A duplicate charge is usually caused by a renewal that coincided with manually re-subscribing, or two accounts under different emails both holding an active subscription. Check your email confirmations for two separate purchase receipts before contacting Support.
Can Boards refund my charge?
Boards cannot directly issue refunds for purchases made through the Apple App Store or Google Play. Refund requests for those purchases must be submitted through the platform where you subscribed.
If you subscribed directly through Boards.com (Paddle), you can request a refund through Paddle.
For step-by-step refund instructions for the Apple App Store, Google Play, and Paddle, see Cancelling and Refunds.
My subscription charge is incorrect. Why?
If your subscription was charged at a different price than you expected, there are a few possible reasons:
- A promotion or discount was not applied: If you subscribed through a promotional offer but were charged a different amount, send us your receipt or purchase confirmation so we can review the charge.
- Your subscription renewed at a different price: The price of your current subscription or renewal may differ from the price you originally paid, depending on your plan, billing platform, currency, taxes, or previous promotional pricing.
- Currency or taxes affected the total: The final amount may vary based on your country, local currency, applicable taxes, and the platform through which you subscribed.
If the amount doesn’t match what you expected, contact Boards Support with your account email and a copy of the receipt or transaction showing the charge. We’ll review it with you.
Changing the App Language
Our app supports the following languages: English, Spanish, French, Portuguese, Russian, German, and Italian.
How do I set up the app in my native language?
Android:
- Go to the Boards app.
- Tap on your Profile.
- Scroll down to App Language.
- Choose the language you want for the app.
iPhone:
- Go to the Boards app.
- Tap on your Profile.
- Scroll down to App Language.
- This will open your phone's Language settings.
- Choose the language you want for the app.
If you have any other concerns or encounter different issues with your subscription, please contact our dedicated support team.