If you're encountering issues during the phone verification process, we're here to help. Below are some common questions and solutions to guide you through troubleshooting your phone number verification.
1. Why am I getting a "Number already in use" message when trying to add my phone number?
The "Number already in use" message indicates that your phone number has already been verified with another Boards account. Each phone number can only be associated with one account at a time. We recommend consolidating all your content into one account to ensure a seamless experience with the app. If you encounter difficulties or have problems during this process, please contact our support team for assistance.
2. I didn’t receive the verification code.
If you haven't received the verification code, double-check that you entered the correct phone number. If the issue persists, please don't hesitate to contact our support team for assistance.
3. Why do I have to verify my account?
Verifying your account is an essential step for ensuring the security of your Boards account. It adds an extra layer of protection, helping us maintain a secure platform for all users. Your privacy and data security are our top priorities.
Need Further Assistance?
If you have tried these solutions but are still having trouble with your number verification, please contact us by opening a support ticket. We're here to help you navigate through any challenges with the verification process.