Paid for Subscription but Still Using a Free Account
If you've encountered a situation where you've made a payment for a subscription but are still experiencing access as a free user, we understand the frustration this can cause. To resolve this issue promptly, we kindly request you to reach out to our support team. Please contact us and provide the purchase order ID from the respective platform where you have subscribed: Desktop editor, App Store (for iOS), or Play Store (for Android).
Your purchase order ID is crucial for us to investigate and rectify the issue efficiently. Our support team will work diligently to ensure your subscription is activated correctly, granting you access to all the premium features you've subscribed to. We apologize for any inconvenience and appreciate your prompt cooperation in resolving this matter.
Can I Use My Subscribed Account on Different Devices?
Absolutely! As a valued subscriber on our platform, you have the flexibility to use your account across multiple devices. Whether it's your smartphone, tablet, or desktop computer, our platform is designed to provide a seamless experience on all of them.
To access your subscribed account on different devices, simply sign in using your credentials, and you'll gain instant access to all your subscribed content. This flexibility allows you to enjoy our platform wherever and whenever you prefer, adapting to your dynamic lifestyle.
