If you're experiencing challenges upgrading from the mobile app, there's an alternative solution available: upgrading through our Desktop editor. You can find detailed instructions on how to do it here.
If you prefer to upgrade from your mobile app, remember that subscriptions are managed through the App Store (for iOS) or Play Store (for Android). To begin troubleshooting, ensure that your store account settings allow in-app purchases, and verify the validity of your selected payment method.
I cannot upgrade my account to a Business account because I am receiving a "Something went wrong. Please try again later" message on the mobile app
Subscriptions processed through the mobile app are managed by the App Store (for iOS) or Play Store (for Android). Begin by checking if your mobile store account settings allow in-app purchases and ensure that your payment method is valid.
Additionally, you can try the following steps to resolve the issue:
- Update Store Account and Payment Details: Please ensure that all your store account and payment details are up to date before attempting the upgrade again.
- Reinstall the App: If the problem persists, try reinstalling the mobile app. This can resolve potential software glitches that might be causing the issue.
- Switch Network: If you're using Wi-Fi, switch to a mobile network, or vice versa. Network connectivity issues can sometimes interfere with the upgrade process.
- Clear Store Cache: If the previous steps didn't resolve the issue, consider clearing the cache of the App Store or Play Store app. This can help eliminate any cached data that might be causing the error.
If the problem persists after trying these steps, please contact our support team for further assistance.
Unable to Upgrade Due to "You have already subscribed, and cannot redeem this offer" Message
Please note that upgrades initiated from the mobile app are done on an individual basis. This means that you cannot upgrade two different accounts with the same App Store / Play Store account.
Issues with Google Account Access during Payment for Android Users
If you're experiencing difficulties accessing your Google account during the payment process, please note that subscriptions on Android are managed by the Google Play Store. Ensure that you have the following in check:
- Store Account Settings: Confirm that your Google Play Store account settings are up to date.
- Payment Methods: Verify that your payment methods associated with your Google account are current and valid.
- In-App Purchases: Ensure that in-app purchases are activated on your Google Play Store account.
- Clear Store Cache: If the issue persists, clearing the cache of the Google Play Store app may help resolve any potential glitches.
My Store Account email is different from my Boards Account email. Is this an issue?
No, it's not a problem if your store account email differs from your Boards subscribed account email. As a subscribed user on our platform, there is no requirement for the email addresses to match. For instance, if you purchased your subscription through the App Store or Google Play using email address A, but you log in to your Boards account with email address B, you will still have seamless access to your subscription content on the Boards app or website.
Our system is designed to recognize your subscription status regardless of the email associated with your store account, ensuring you enjoy uninterrupted access to all the features and content available.
